To download correctly your certificate, please take into account:
1. Enable pop-ups in your browser
2. Do not use special characters (.,-/;)
Failure to have the account number, you should contact the hotline shareholder in Bogotá 307 71 27 or 018000111901. Keep this number and it will serve you for years. If I buy through the secondary market you can request your account number Deceval the brokerage company in which he acquired the shares.